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Coronavirus (COVID-19) - For information on changes to our services, how to get help, support your community, advice and grants for employers and businesses visit our Coronavirus pages.

Make a payment

It's easy, quick and secure to make an online payment. 

All you need is your payment reference number (e.g. Council Tax account or an invoice number) and your payment card details. You can use your bank debit card or credit card to pay online: Visa, MasterCard, Visa Delta and Electron are all accepted.

Council tax

Make a council tax payment online

View our Council tax pages for how to setup direct debit payments and other ways of paying and support.

Business rates

Make a business rates payment online

View our Business rates pages for how to setup direct debit and other ways of paying.


Parking penalties

See Paying parking fines page to find out how to pay and how to challenge a fine.  See paying by phone below.

Garden waste

View Garden waste pages for more details on the garden waste process and how to pay

Licence payments

View Licensing pages for more information on how to apply, renew and make payments.

Street naming and numbering - Address change

View Street naming pages for more information on how to apply and make payment.

Self builds

View Self build pages for more detail on how to pay and renew.

Building control fees

See Building control pages for charges and fees

Other invoice payment (Sundry Debts)

Pay other invoices

Help making a payment

If you have a problem making an online payment call us during office hours on 01285 623000.

Telephone payments

Please call 01285 623666 for our automated telephone payments service which is available 24 hours a day, 7 days a week. You can use this method of payment for:

  • Council Tax
  • Business Rates
  • Other Invoices (Sundry Debtors), except parking penalty charges

Parking Penalty Charges

Call 0333 121 5555 for our dedicated automated payments service for Parking Penalty Charges.

Pay by Direct Debit

This is the easiest method of payment both for you as the customer and for the Council. It saves you the worry of remembering to pay each month, of writing a cheque, buying a stamp, posting a letter or standing in a queue at the Post Office or the Council's Cashiers office. Payment by Direct Debit is covered by a guarantee for your peace of mind. This payment method can be used for:

  • Council tax
  • Business Rates

Please see further information on paying by Direct Debit including a downloadable form and details of the Direct Debit guarantee on:

Payment security

This is a secure website so you can be confident that your payment details are transmitted and stored in a secure and confidential way. The information you give us electronically will only be used for the purpose you intended.

If you are in a public place we strongly advise you to make sure that you are not being observed by someone when you enter your details. This is to prevent them being misused by someone else.

Click on the VeriSign logo on the Online Payments pages to check our status.

Refund and cancellations policy for internet transactions

For goods and services being purchased via the Council's website:

  • Where the Council fails to deliver in line with our standards, then a full refund will be made
  • The credit / debit card used for the payment will be refunded
  • This will be done as soon as possible but within 14 days of the refund being agreed by the Council
  • Cancellations will only be refunded at the discretion of the Council
  • If the cancellation is agreed by the Council, the customer must take reasonable care of any goods already supplied by the Council until they are collected by the Council
  • If the Council agrees to a refund following a cancellation, then this will be carried out in line with the above.

Where the Council agrees that a refund is due for Council Tax, Business Rates or another payment not  covered under the list above, then:

  • The credit / debit card used for the payment will be refunded
  • This will be done as soon as possible but within 14 days of the refund being agreed by the Council.